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Enterprise Transformation |
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As businesses all over the world become more and more evolved and competitive, the need
for high-end-value consulting services becomes even more essential. And from strategy through
implementation, we at Texcomp offer the entire gamut of services including Business
Process Re-engineering (BPR), Change Management (CM) and Information Systems Delivery.
Inturn paving way for ERP
implementation. Cutting edge know-how on the processes and industry solutions that it
participates in, helps Texcomp successfully implement the ERP software.
The expertise in ERP is
constantly upgraded through technical tie-ups and training sessions. |
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Methodologies
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Understanding - Environment & Capability |
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- Strategic business thinking
- Change readiness assessment
- Current information systems
assessment
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Defining "Operating
Vision" |
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- Establishes strategic intent
- Change readiness assessment
and current business analysis
- Identifies initiative for
business and continuous improvement
- Organisational change
assessment
- Organisational change
architecture
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Validating and/or Redefining Strategy |
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- Mobilising for planned
operation initiative
- Program management
- Identification and
development of key resources
- Strategic assessment
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Defining Transformation Agenda |
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- Innovation led business
process re-engineering
- Package led re-engineering
- Organisational re-design
- Information systems strategy
- Training and cross-skilling
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Configuring & Delivering |
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- Business case validation
- Package configuration
- Information systems delivery
planning
- Re-calibration of
communications strategy
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Changes Over Time |
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- Post implementation support
- Performance measurement
- Maintenance and support
- Training programs
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Supply
Chain Management |
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"Supply chain management
(SCM) is the delivery of enhanced customer value through synchronized management of the
flow of physical goods and associated information from sourcing through consumption".
Faster
customer service, greater product diversity, shorter product life cycles and globalization
have all dramatically increased the complexity of running a business. Many companies are
implementing enterprise resource planning (ERP) solutions to attain more efficient
intra-enterprise transactions and a single data model. However, ERP systems alone do not
deliver what many companies need to survive and thrive in today's marketplace: a more
efficient and responsive supply chain. Several important cross-industry trends are driving
requirements for better supply and demand planning, which in turn enables strategies such
as alternate sourcing, customer-responsive available-to-promise delivery and mass
customization. |
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Supply Chain Planning
Solutions |
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- Re-engineer demand
management, order fulfillment and procurement processes
- Implementation using third
party / custom software Interfaces, including Web technologies, with ERP , CRM and legacy
systems
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Supply Chain Execution Solutions |
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- Re-engineer warehouse management & Transportation
management processes
- Implementation using third
party / custom software Interfaces with ERP and legacy systems
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Customer Relationship Management
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At its core,
CRM has everything to do with customer satisfaction and nothing to do with technology,
except insofar as technology furthers that end. Start with the premise of giving customers
what they expect and more, and then figure out how technology helps do that. Technology is
a means not an end. |
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Offerings
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- Advisory Services for
Customer Relationship Management
- Implementation Services
- Outsourcing services for
certain parts of the Customer Relationship Management Process
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Advisory Service |
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Areas |
Services Offered |
| Sales
force automation |
Sales
process reengineering, sales force compensation design |
| Marketing
automation |
Marketing
Plan and Budgeting process redesign |
| Distribution |
- Logistics improvement
- Customer fulfillment process
re-design
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| Customer
Support |
Post
sale customer management process design, complaint management process etc. |
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Implementation Services |
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Areas |
Services Offered |
| Sales
force automation |
- Account management
- Opportunity Management
- Pricing and configuration
tools
- Sales incentive plans
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| Marketing
automation |
- Customer Acquisition and
Retention program
- Database marketing
- Campaign Management
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| Distribution |
- Order processing systems
- Billing systems
- Dispatching systems
- Collection
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| Customer
Support |
- Complaints handling system
- Customer queries handling
system
- Repair and returns handling
systems
- Call Centres
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Outsourcing Services |
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Areas |
Services Offered |
| Distribution |
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| Customer
Support |
- Operating call centres
- Web Centres
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10,Khatiza Manzil,
Senapati Bapat Marg,
Mumabi- 400028, India
Tel : +91(22)437 6304
Fax : +91(22) 431 0568
e-mail : sales@texcomp.com
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